Service Framework
Transparency is the bedrock of our logistics partnership. We've built these terms to protect your cargo and streamline our digital ecosystem.
Review Terms1. Master Service Agreement
By engaging with Tianyue Supply Chain Co., Ltd, you're entering into a binding relationship defined by efficiency and mutual accountability. We don't just move boxes; we manage complex transportation lifecycles. Does your current provider offer this level of legal clarity?
Our services include domestic trucking, regional logistics coordination, and advanced portal access. We'll handle your freight with the care it deserves, provided all documentation is accurate and submitted through our secure channels.
Freight handling at Tianyue Supply Chain Co., Ltd follows strict industry protocols. We reserve the right to refuse shipments that don't comply with safety regulations or our operational standards.
2. Liability and Claims
We're committed to the safe delivery of every load. However, logistics inherently involves variables. Our liability is limited to the terms specified in our standard bill of lading unless additional insurance is brokered beforehand.
Claims for visible damage must be noted at the time of delivery. Why wait? Our digital portal allows for instant reporting of OS&D (Over, Short, and Damaged) issues directly from the loading dock.
It's important to understand that Tianyue Supply Chain Co., Ltd is not responsible for losses caused by acts of God, public authorities, or shipper negligence. We maintain a $1,000,000 cargo insurance policy to provide peace of mind for standard operations.
3. Digital Portal Usage
Your access to the Tianyue Supply Chain Co., Ltd Client Portal is a privilege designed to enhance visibility. You're responsible for maintaining the confidentiality of your credentials. Don't share them.
We utilize real-time GPS tracking data. By using our system, you consent to the processing of this data for freight management purposes. Our uptime goal is 99.9%, though we perform scheduled maintenance on Sundays at 2:00 AM MST.